Tech Support

Students returning for the 2021-22 school year may use their KIPP NYC Chromebooks during the summer break — please ensure your child is prepared to bring the Chromebook back to school in August/September. We encourage you to watch these quick videos by July 10 to complete a year-end Chromebook damage inspection and to upgrade your student’s Chromebook to version 90 of ChromeOS to ensure optimal functioning. If you have any tech questions or Chromebook repairs please complete this Tech Support Request Form. All Chromebook repairs will be completed by KIPP NYC tech support staff.

Videos and Guides

You can access a folder of helpful videos and guides broken down by program here.

Help Desk

Submit a support ticket for software or hardware issues related to your KIPP NYC ChromeBook.

New Students and Families - Get Your Login!

To get KIPP Chromebook login credentials, including a Clever Badge for students K-4, start here.

Sign into your KIPP Chromebook

To use the Chromebook, simply have your student log in using the Clever Badge (grades K-4) or the username/password (grades 5-12) below. For 5-12, type the entire username in the username field, including the @kippnycstudents.org domain name.

Launch Canvas through Clever

Visit the Clever portal and launch the new Canvas Learning Management System.

Video: How To Login To Clever


Login to Zoom

Students in all grades can log into KIPP NYC Zoom by clicking on the Zoom icon on their Chromebook and enter their username and password.


To connect with teachers for live video conferences, and learning sessions, follow the steps in this video.

The example below shows the process when using a Chromebook. Regardless of what device you use, you’ll use your KIPP student email to login to each service.


Students have access to Clever and Google Apps For Education to log into key learning programs. If your child is having trouble logging in to Clever or Google Apps For Education to complete school work, submit a ticket here. Please include your child’s full name and his or her home room teacher name to help us identify the student.

Watch a quick video on how to login to Clever using the Clever badge.

Read KIPP NYC’s policy on Remote Education